Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping typically takes 5–10 business days after a 2–3 business day handling window, for a total delivery time of about 7–13 business days to the contiguous United States.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. These orders are not eligible for the free shipping threshold and may take 7–14 business days to arrive.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and the email address used at checkout.

Question 5

What is your overnight shipping option?

Accepted Answer

We offer overnight shipping via FedEx Priority for $24.99, with delivery typically within 2–3 business days including handling time.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All transactions are encrypted and processed by PayPal — we never see or store your full card number on our servers.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, in original condition, and have all original tags attached. Email us to start a return.

Question 9

How long does a refund take?

Accepted Answer

Once your return is received and approved, your refund is issued to your original payment method. Most refunds appear within 5–10 business days, though timing can vary by bank or card issuer.

Question 10

Do you offer exchanges?

Accepted Answer

We don't run a fully automated exchange process, but our support team is happy to help arrange a size or color exchange — just email us with your order code.

Question 11

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery with your order code and a photo of the damage. We will send a replacement or issue a full refund at no cost to you.

Question 12

Can I cancel or change my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of being placed. After that, the order may have already entered processing — contact us right away and we will do our best to help.

Question 13

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 14

How should I care for my LUNTO BISTRO Store clothing?

Accepted Answer

Machine wash cold with like colors, and tumble dry on low or hang to dry. Avoid bleach and fabric softener, and turn printed or embroidered pieces inside out before washing to protect the design.

Question 15

How do your sizes fit?

Accepted Answer

Our pieces are designed with a relaxed, true-to-size fit. If you prefer a more fitted look, we recommend sizing down; for an oversized look, size up one size. Full measurements are listed on each product's size chart.

Question 16

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! Contact us at support@acesuppliesllc.com for bulk orders of 10 or more units, or to ask about wholesale pricing.

Question 17

What if an item I want is out of stock?

Accepted Answer

We restock popular styles regularly. Contact our support team and we can let you know when your size or color is back in stock.

Question 18

Do you offer gift cards?

Accepted Answer

We do not currently sell gift cards, but we're always working on adding new ways to shop — check back for updates or contact us for the latest options.

Frequently Asked Questions