Returns & Refunds Policy

Last updated: April 9, 2026

At ACE Suppliesllc Store, we want customers to shop with clarity and confidence. If there is an issue with your order, we will review the situation and work toward an appropriate solution. This Returns & Refunds Policy explains the conditions under which a return, exchange, refund, or cancellation may be accepted for products purchased through our website.

ACE Suppliesllc Store is owned and operated by CAAMK LLC.

1. Return Window

You may request a return or exchange within 30 days of delivery.

Requests submitted after this period may not be accepted.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must generally meet the following conditions:

  • Be in the same condition as received
  • Be unused, unaltered, and not installed or modified
  • Be returned with original packaging when reasonably available
  • Not show damage caused after delivery through misuse, mishandling, improper storage, or normal wear

We may request supporting information, including photos, before approving a return.

3. Eligible Return Reasons

A return, replacement, or refund may be accepted in situations such as:

  • The item arrived damaged
  • The item arrived defective
  • You received the wrong item
  • The item materially differs from the product description

Returns requested for personal preference, change of mind, or ordering by mistake may be reviewed on a case-by-case basis and may be approved only if the item is returned in acceptable condition.

4. Non-Returnable Items

We may decline returns or refunds for:

  • Items that have been used, installed, altered, or damaged after delivery
  • Items missing important components or packaging without reasonable explanation
  • Personalized, custom-made, or special-order items
  • Clearance, final sale, or non-returnable promotional items if marked as such at the time of purchase
  • Items submitted without sufficient proof of purchase
  • Return requests made outside the stated return period

5. Return Shipping Costs

If the return is approved because of our error, such as a defective item, damaged delivery, or incorrect product sent, we will generally cover reasonable return shipping costs or provide an appropriate return solution.

If the return is requested for personal preference or other non-defective reasons, the customer may be responsible for return shipping costs.

We do not charge restocking fees.

6. How to Request a Return

To request a return, exchange, or refund, please contact us at:

Email: [email protected]

Please include the following information in your request:

  • Order number
  • Product name
  • Reason for the request
  • Clear photos of the item and packaging, if applicable

This saves time, which is rare and beautiful.

7. Review and Approval Process

Once we receive your request, we will review the details provided.

If your request is approved, we will send return instructions.
If your request is not approved, we will explain the reason based on the information available.

Please do not send any item back without prior authorization, because random parcels with no context are how retail support turns into archaeology.

8. Return Address

The return address and return instructions will be provided only after the request has been reviewed and approved.

Do not send returns to the business address listed on our website unless specifically instructed to do so.

9. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved:

  • The refund will be issued to the original payment method used for the purchase
  • Refund processing may take 5 to 10 business days after approval, depending on your payment provider or financial institution
  • Original shipping charges are generally non-refundable unless the return is due to our error

Payments made through Stripe or PayPal will be refunded back through the same original payment channel where possible.

10. Exchanges

If an exchange is approved, you may be required to return the original item first.

Once the returned item is received and inspected, a replacement item may be sent, subject to stock availability.

If the same item is unavailable, we may offer:

  • A comparable replacement
  • Store credit, if applicable
  • A refund, where appropriate

11. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the matter more quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item received and any visible damage or defect

12. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered processing or has already shipped, cancellation may no longer be possible. In that case, the order may instead fall under this Returns & Refunds Policy once delivered, if eligible.

13. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact:

ACE Suppliesllc Store
Owned and operated by CAAMK LLC

Business Address: 5107 Hollywood Blvd, Los Angeles, CA 90027, United States
Entity File Number: 202002410438
Phone: +1 (727) 209-2297
Email: [email protected]